This XON Casino Privacy Policy explains how we collect, use, store and protect personal information from players who register an account or interact with the platform. We take privacy seriously and process personal data only for clear, lawful purposes that support the delivery of our gaming services, the protection of our players, and our regulatory obligations.
The personal data we collect falls into a few clear categories. Registration data includes your name, date of birth, residential address, email and phone number. Verification data includes copies of identity documents, proof of address documents and, for some payment methods, a photo of the payment instrument. Account activity data includes your gameplay history, transaction records, bonus claims and communications with support. Technical data includes IP address, device identifiers, browser type and the pages you visit on the platform.
We use personal data to deliver the service you signed up for, including processing deposits and withdrawals, crediting bonuses and tournament prizes, providing customer support and personalising your dashboard. We also use the data to meet our regulatory obligations, including anti-money-laundering screening, responsible gambling monitoring and reporting to relevant authorities where required by law.
Personal data is stored on secure servers with encryption at rest and in transit. Access to personal data is restricted to employees and contractors who need it to perform their roles, and every access event is logged. We retain personal data for as long as your account is active, plus the period required by anti-money-laundering and gaming regulations after account closure, which is typically five to seven years depending on jurisdiction.
We share personal data with carefully selected third parties only where necessary. These include payment processors for transaction handling, identity verification providers for KYC checks, game studios for game delivery, marketing partners for promotional communications you have opted into, regulatory authorities where required by law, and cloud infrastructure providers for hosting. Every third party we work with is bound by contractual data protection obligations.
You have several rights over your personal data. You can request a copy of the information we hold about you, ask for inaccurate data to be corrected, request deletion of data that is no longer required, restrict how we process your data, and object to specific uses of your data such as marketing communications. To exercise any of these rights, contact our support team with a clear description of your request.
We use cookies and similar tracking technologies on the platform. Some cookies are essential for the site to function, such as session cookies that keep you logged in. Others are used for analytics, personalisation and marketing. You can manage cookie preferences through the cookie banner that appears on your first visit or through your browser settings at any time. Full details are in our Cookie Policy.
If you believe we have not handled your personal data appropriately, please contact our support team first so we can investigate and resolve your concern directly. You also have the right to lodge a complaint with the data protection authority in your country of residence.
What personal information does XON Casino collect?
We collect registration data including your name, date of birth, address, email and phone number. We collect verification data including identity documents and proof of address when required for KYC checks. We collect account activity data including your gameplay, transactions and support communications. We collect technical data including IP address, device identifiers and browser type.
How long does XON Casino keep my personal data?
We retain personal data for as long as your account is active. After account closure, we keep records for the period required by anti-money-laundering and gaming regulations, which is typically five to seven years depending on jurisdiction. After this retention period, personal data is securely deleted or anonymised.
Who does XON Casino share my personal data with?
We share personal data only where necessary. Recipients include payment processors for transaction handling, identity verification providers for KYC checks, game studios for game delivery, regulatory authorities where required by law, and cloud infrastructure providers for hosting. Every third party is bound by contractual data protection obligations.
What rights do I have over my personal data?
You can request a copy of the information we hold about you, ask for inaccurate data to be corrected, request deletion of data that is no longer required, restrict how we process your data, and object to specific uses such as marketing. To exercise any of these rights, contact our support team with a clear description of your request and we will respond within the timeframe required by applicable law.
How does XON Casino protect personal data of New Zealand players?
Personal data from New Zealand players is processed in line with the principles in the Privacy Act 2020. That means we collect only the information needed to deliver the service, store it on encrypted infrastructure with strict access controls, retain it only for the period required by gaming and anti-money-laundering law, and provide a clear path to access, correction and deletion through our support team. Marketing communications follow the Unsolicited Electronic Messages Act, so every electronic message contains a functional unsubscribe link and we honour opt-outs within the legal timeframe.
How does XON Casino use cookies and similar tracking technologies?
Cookies are used for essential session management, preference storage, analytics and marketing. The full breakdown of categories, retention periods and opt-out controls sits in the Cookie Policy. You can manage cookie preferences through the consent banner on first visit, through the cookie settings link in the footer at any time, or directly through your browser. Switching off non-essential cookies does not affect your ability to play, deposit or withdraw.
Who do I contact about a privacy concern at XON Casino?
The fastest channel is the live chat widget that runs twenty-four hours a day. For longer or sensitive enquiries, email the support team and include enough detail for them to identify the affected account without sharing any unnecessary personal information. The team will acknowledge the enquiry promptly and resolve it within the timeframe required by the Privacy Act 2020. Background on the wider platform is on the About page and the closure path is documented on the Close Account page.